\r\n\tIt is paid by Receiver. LIGHTSPEEDTOOLS is responsible for arranging the shipment of your order. However, it\u2019s your responsibility to pay any duties and taxes charged by customs in your country and prepare the required clearance documents.\r\n<\/p>\r\n
\r\n\tWhat\u2019s more, customs offices in some countries or regions require the importer of record to provide a particular form of identification before releasing a shipment. You may also be required to provide an identification number such as a Unique Identification Number, CPF, or Tax ID,EORI or VAT number.\r\n<\/p>","answer":"
\r\n\tIt is paid by Receiver. LIGHTSPEEDTOOLS is responsible for arranging the shipment of your order. However, it\u2019s your responsibility to pay any duties and taxes charged by customs in your country and prepare the required clearance documents.\r\n<\/p>\r\n
\r\n\tWhat\u2019s more, customs offices in some countries or regions require the importer of record to provide a particular form of identification before releasing a shipment. You may also be required to provide an identification number such as a Unique Identification Number, CPF, or Tax ID,EORI or VAT number.\r\n<\/p>","5":"1677508287","create_time":"1677508287","6":"1681277227","modify_time":"1681277227","7":"10","listorder":"10"},{"0":"4771","id":"4771","1":"96761","store_id":"96761","2":"972","faq_id":"972","3":"Could you please calculate how much custom charge will I pay in my country?","question":"Could you please calculate how much custom charge will I pay in my country?","4":"\r\n \r\n\t\tSorry we cant calculate as different country has different custom policy. Many countries charge two kinds of tax when you import anything from overseas. These are <\/span>(1)<\/span> Sales Tax (VAT); <\/span>(2)<\/span> Import Duty. Usually these taxes are not very high, and the tax is calculated according to the value of the goods (+ shipping sometimes). On the other hand, many countries do not charge any tax on certain types of goods, or on small shipments. You are responsible for finding out the situation in your own country.<\/span>\r\n\t<\/p>\r\n<\/div>\r\n \r\n\t\tNote<\/strong>\r\n\t<\/p>\r\n\t \r\n\t\tTo ensure the courier(e.g. DHL, UPS) can deliver your goods in shortest possible time after entering your country or customs union, the courier may pay the customs authority on your behalf for any duties and taxes that are due on the goods. Once the duties and taxes are fully repaid to the courier, the goods will be delivered to you.\r\n\t<\/p>\r\n<\/div>\r\n<\/span><\/span>","answer":"\r\n \r\n\t\tSorry we cant calculate as different country has different custom policy. Many countries charge two kinds of tax when you import anything from overseas. These are <\/span>(1)<\/span> Sales Tax (VAT); <\/span>(2)<\/span> Import Duty. Usually these taxes are not very high, and the tax is calculated according to the value of the goods (+ shipping sometimes). On the other hand, many countries do not charge any tax on certain types of goods, or on small shipments. You are responsible for finding out the situation in your own country.<\/span>\r\n\t<\/p>\r\n<\/div>\r\n \r\n\t\tNote<\/strong>\r\n\t<\/p>\r\n\t \r\n\t\tTo ensure the courier(e.g. DHL, UPS) can deliver your goods in shortest possible time after entering your country or customs union, the courier may pay the customs authority on your behalf for any duties and taxes that are due on the goods. Once the duties and taxes are fully repaid to the courier, the goods will be delivered to you.\r\n\t<\/p>\r\n<\/div>\r\n<\/span><\/span>","5":"1677508302","create_time":"1677508302","6":"1681277227","modify_time":"1681277227","7":"11","listorder":"11"},{"0":"4772","id":"4772","1":"96761","store_id":"96761","2":"972","faq_id":"972","3":"What is LIGHTSPEEDTOOLS warranty?","question":"What is LIGHTSPEEDTOOLS warranty?","4":"All products manufactured or supplied by LIGHTSPEEDTOOLS.COM are provided a one-year warranty based on the date of purchase to assure you a stable performance. If you find any defective ones during the warranty, please feel free to contact us at service@Lightspeedtools.com for return\/exchange or refund. Warm reminded: To avoid man-made damage in the process of using, thus made it out of warranty scope, please test all the products before installation.","answer":"All products manufactured or supplied by LIGHTSPEEDTOOLS.COM are provided a one-year warranty based on the date of purchase to assure you a stable performance. If you find any defective ones during the warranty, please feel free to contact us at service@Lightspeedtools.com for return\/exchange or refund. Warm reminded: To avoid man-made damage in the process of using, thus made it out of warranty scope, please test all the products before installation.","5":"1677508356","create_time":"1677508356","6":"1681277227","modify_time":"1681277227","7":"12","listorder":"12"},{"0":"4773","id":"4773","1":"96761","store_id":"96761","2":"972","faq_id":"972","3":"When will my goods out of warranty?","question":"When will my goods out of warranty?","4":" \r\n\t(1)<\/span> Out of warranty period.\r\n<\/p>\r\n \r\n\t(2)<\/span> No LIGHTSPEEDTOOLS QC marks.\r\n<\/p>\r\n \r\n\t(3)<\/span> Improper operations like water damage, incorrect installation that result in flex cable damage, screen damage, scratch, or bezel damage.\r\n<\/p>","answer":" \r\n\t(1)<\/span> Out of warranty period.\r\n<\/p>\r\n \r\n\t(2)<\/span> No LIGHTSPEEDTOOLS QC marks.\r\n<\/p>\r\n \r\n\t(3)<\/span> Improper operations like water damage, incorrect installation that result in flex cable damage, screen damage, scratch, or bezel damage.\r\n<\/p>","5":"1677508369","create_time":"1677508369","6":"1681277227","modify_time":"1681277227","7":"13","listorder":"13"},{"0":"4774","id":"4774","1":"96761","store_id":"96761","2":"972","faq_id":"972","3":"What is the process of return\/refund\/exchange products?","question":"What is the process of return\/refund\/exchange products?","4":" \r\n\tLIGHTSPEEDTOOLS accepts merchandise returns\/exchanges due to non- physical\/functional damages that are applied to this Policy. Please apply for an RMA service within 12 months from the purchasing date. If incorrect items are received, please contact us and issue a refund\/return\/exchange within 7 days of the recipient.\r\n\t \r\n\t\tLIGHTSPEEDTOOLS accepts merchandise returns\/exchanges due to non- physical\/functional damages that are applied to this Policy. Please apply for an RMA service within 12 months from the purchasing date. If incorrect items are received, please contact us and issue a refund\/return\/exchange within 7 days of the recipient.\r\n\t<\/p>\r\n\t \r\n\t\tCheck out our Return \/ Refund \/ Exchange Policy for more information on how to return\/refund\/exchange a item.\r\n\t<\/p>\r\n\t \r\n\t\tDead on Arrival:<\/span> <\/strong>For significant damage to the outer packaging upon receipt. Or DOA of the product.\r\n\t<\/p>\r\n\t \r\n\t\tA. Refuse delivery of the package and inform LIGHTSPEEDTOOLS.\r\n\t<\/p>\r\n\t \r\n\t\tB. Damaged package\/product after confirmation of the receipt: take a photo and contact LIGHTSPEEDTOOLS within 7 days of the receipt. LIGHTSPEEDTOOLS will offer a solution after negotiation with the Courier (return or exchange).\r\n\t<\/p>\r\n<\/p>\r\n \r\n\t \r\n\tLIGHTSPEEDTOOLS accepts merchandise returns\/exchanges due to non- physical\/functional damages that are applied to this Policy. Please apply for an RMA service within 12 months from the purchasing date. If incorrect items are received, please contact us and issue a refund\/return\/exchange within 7 days of the recipient.\r\n\t \r\n\t\tLIGHTSPEEDTOOLS accepts merchandise returns\/exchanges due to non- physical\/functional damages that are applied to this Policy. Please apply for an RMA service within 12 months from the purchasing date. If incorrect items are received, please contact us and issue a refund\/return\/exchange within 7 days of the recipient.\r\n\t<\/p>\r\n\t \r\n\t\tCheck out our Return \/ Refund \/ Exchange Policy for more information on how to return\/refund\/exchange a item.\r\n\t<\/p>\r\n\t \r\n\t\tDead on Arrival:<\/span> <\/strong>For significant damage to the outer packaging upon receipt. Or DOA of the product.\r\n\t<\/p>\r\n\t \r\n\t\tA. Refuse delivery of the package and inform LIGHTSPEEDTOOLS.\r\n\t<\/p>\r\n\t \r\n\t\tB. Damaged package\/product after confirmation of the receipt: take a photo and contact LIGHTSPEEDTOOLS within 7 days of the receipt. LIGHTSPEEDTOOLS will offer a solution after negotiation with the Courier (return or exchange).\r\n\t<\/p>\r\n<\/p>\r\n \r\n\t \r\n\tTake a photo and contact LIGHTSPEEDTOOLS immediately. Once confirmed, we will rearrange the shipment as soon as possible.\r\n<\/p>\r\n \r\n\tNote:<\/span> <\/strong>The customer is responsible for shipping costs for returns.\r\n<\/p>","answer":" \r\n\tTake a photo and contact LIGHTSPEEDTOOLS immediately. Once confirmed, we will rearrange the shipment as soon as possible.\r\n<\/p>\r\n \r\n\tNote:<\/span> <\/strong>The customer is responsible for shipping costs for returns.\r\n<\/p>","5":"1677508435","create_time":"1677508435","6":"1681277227","modify_time":"1681277227","7":"17","listorder":"17"},{"0":"4778","id":"4778","1":"96761","store_id":"96761","2":"972","faq_id":"972","3":"What address should I send my return to?","question":"What address should I send my return to?","4":"When you submit a request for a return, our Customer Service Team will advise you for the warehouse address to send your item.","answer":"When you submit a request for a return, our Customer Service Team will advise you for the warehouse address to send your item.","5":"1677508446","create_time":"1677508446","6":"1681277227","modify_time":"1681277227","7":"18","listorder":"18"},{"0":"4779","id":"4779","1":"96761","store_id":"96761","2":"972","faq_id":"972","3":"Is it necessary to offer tracking number for the returned item?","question":"Is it necessary to offer tracking number for the returned item?","4":"Yes, you need to provide the tracking number of the returned item, we require that you track the returned item.","answer":"Yes, you need to provide the tracking number of the returned item, we require that you track the returned item.","5":"1677508460","create_time":"1677508460","6":"1681277227","modify_time":"1681277227","7":"19","listorder":"19"}]})
\r\n<\/p>","answer":"
\r\n<\/p>","5":"1677508382","create_time":"1677508382","6":"1681277227","modify_time":"1681277227","7":"14","listorder":"14"},{"0":"4775","id":"4775","1":"96761","store_id":"96761","2":"972","faq_id":"972","3":"For quality problem of products received","question":"For quality problem of products received","4":"Take a photo and contact LIGHTSPEEDTOOLS for return&refund or replacement.","answer":"Take a photo and contact LIGHTSPEEDTOOLS for return&refund or replacement.","5":"1677508410","create_time":"1677508410","6":"1681277227","modify_time":"1681277227","7":"15","listorder":"15"},{"0":"4776","id":"4776","1":"96761","store_id":"96761","2":"972","faq_id":"972","3":"For returns of wrong products ordered by the customer or problems not related to LIGHTSPEEDTOOLS","question":"For returns of wrong products ordered by the customer or problems not related to LIGHTSPEEDTOOLS","4":"Within 14 days of receiving your order, you may exchange a new product unconditionally (no refund). However, a shipping fee to HK will be charged.","answer":"Within 14 days of receiving your order, you may exchange a new product unconditionally (no refund). However, a shipping fee to HK will be charged.","5":"1677508421","create_time":"1677508421","6":"1681277227","modify_time":"1681277227","7":"16","listorder":"16"},{"0":"4777","id":"4777","1":"96761","store_id":"96761","2":"972","faq_id":"972","3":"For incorrect products received","question":"For incorrect products received","4":"